Servicing & Maintenance

Regular maintenance and servicing of your Nurse Call System, Paging System, Door Access or CCTV System by a qualified, experienced engineer. It is essential to ensure that your equipment is working properly and any potential issues can be identified early and kept at bay. Ultimately, this helps preserve one of your home’s vital assets.

Keeping it Simple

At InstaCare Systems we don’t believe in charging you for what you don’t need and for that reason our packages are tailored to your home’s needs, keeping costs down and your system up and running!

The InstaCare Systems Annual Maintenance package includes a host of benefits, including a full annual service inspection along with provision of a Service Certificate for display and a full written inspection report for your records, helping to ensure that the CQC requirement (Detailed under Safeguarding and Safety Outcome 11 safety, availability and suitability of equipment) to fully maintain your nurse call system is met. All of our Maintenance Packages are very competitively priced, but our package is particularly comprehensive, including many services that other companies offer only in their most premium and expensive packages.

So, what do you get from an InstaCare Service Package?

Initial System Audit and Inventory: This is completed at inception of the Maintenance Contract

Annual Service Inspection Visit (Including a Full System Audit) comprising of:

Check the installation location of all equipment and devices against the system records

Check the satisfactory operation of all sensors, detectors and processors including deliberately operated devices

Check the limit of the spare protection devices

Inspect all flexible connections

Check all system batteries if applicable and replace where necessary

Check normal and standby power devices

Check control equipment

Check the operation of every audible alarm

Leave the system in full working order

Leave work areas in a clean and tidy state

Battery change completed*

Full Written Report of Service Inspection findings and recommendations for your records and as evidence for the CQC

System Certification: A Service Certificate will be given confirming that your nurse call system has been maintained to the manufacturers required standard by a certified engineer

Engineer on site for annual service inspection and any repairs where required

24 Hour Emergency Phone Line: We always try to resolve problems over the phone, reducing the need for call outs

Priority Response for Callouts: We always prioritise our maintained customers need

Discounted Labour Rates for any additional and future works

System Training Session: Included as part of the annual service, take the opportunity to refresh the knowledge of your staff and maximise efficiency

24/7 Technical Helpline: We are there to help you maximise the potential of your nurse call system, so if you want to make changes, create reports or even add screen savers, we are here to help

Priority Repair: You will always receive priority during busy periods

Our Service Standard

At InstaCare Systems we pride ourselves on supplying an unrivalled aftercare service to customers. Whether we have installed your system or you have enlisted us to look after your existing system, our maintenance package will give you the peace of mind that if it breaks down, we will be there to fix it, quickly and efficiently.

Specialist Engineers

All of our specialist engineers are trained to work on a wide range of nurse call systems. Their specialist knowledge ensures that faults are identified fast and repaired quickly, saving you time and money. And, we endeavour to send you the same engineer on all call outs. This is because we know that all sites are different, your designated engineer will have the background knowledge of your home to ensure that no time is wasted in resolving your individual issues.

Not just Nurse Call…

We offer maintenance packages on a wide range of systems including Nurse Call, Paging, Door Access and CCTV.

We promise to beat your existing provider both in price and service. Call us today for an individual quotation, there is no hard sell, just plain talking and great customer service awaiting!

01392 877267 (Devon Office)

01736 800697 (Cornwall Office)

ainmtenance

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