Privacy & Cookies Policy

PRIVACY

Here at Instacare systems, we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who contact us, work with us or visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

WHO ARE WE

We are InstaCare Systems Limited a registered company (no. 08728552). The registered address is Lloyds Bank Chambers, High Street, Crediton, England, EX17 3AH.

WHAT INFORMATION WE COLLECT

If you purchase services from us, communicate with us, or do business with us, this will result in us collecting personal data about you (for example, we collect the name, address, email, fax and telephone number of business contacts).

We also collect information provided if you fill in a form, complete a survey, etc., which may include contact information that we decide to use for marketing purposes. We do not normally collect sensitive personal data. In the event you provide us with any sensitive personal data, we will take extra care to ensure your rights are protected.

We obtain information about you when you use our website, for example, when you contact us about our services via our form on our contact page.

Third party sources. We sometimes collect additional information about actual or prospective customers from third-party sources. Most of the time this won’t be personal data, though on occasion we may receive personal data (such as a person’s work email or telephone number, or details of their role within a business).

WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU ON OUR WEBSITE?

The personal information we collect might include your name, email address, IP address, your company name and your phone number. We also collect information regarding what pages are accessed and when, but we are unable to link this to you personally.

HOW WE USE YOUR INFORMATION

We only use your personal data with your consent, or to the extent necessary to:

  • Enter into, or perform, a contract with you;
  • Comply with a legal duty;
  • Remember your preferences e.g. if you ask not to receive marketing material, we will keep a record of this, or
  • For our own (or a third party’s) lawful interests (such as marketing, internal record keeping, market research or to improve our products) provided your rights don’t override these.

We will only use your information for the purpose it was collected (or for similar/related purposes). For our clients, this includes using personal data to the extent necessary to perform our contractual obligations (such as administering their accounts and providing them with services).

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

No personal information is stored in our website log. All communications are sent directly from the site to us via traditional email and only authorised staff have access to these. If you sign up for our newsletters, the information you provide will be stored on the site of a third party which only we have access to.

The only data stored in our website log are IP addresses but that piece of information does not directly identify a person as we collected no other data alongside it. Plus we have no legal means of obtaining sufficient additional data to make such a link – therefore an IP address on its own is not classed as personal data and thus is not covered by GDPR.

MARKETING

We use personal information (such as email addresses) to market and promote our services to other businesses.

You have a choice about whether or not you wish to receive information from us. If you have opted into receiving communications from us and would like to opt-out; for emails please use the link at the foot of the last email sent to you to update your preferences. Or you can change your communications preferences at any time by contacting us by emailing us at info@instacaresystems.co.uk or telephone on 01392 877267.

WHO HAS ACCESS TO YOUR INFORMATION?

Only InstaCare Systems will have access to your information you provide. We will never sell or rent your information to third parties. We will not share your information with third parties for any purposes including marketing.

HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at info@instacaresystems.co.uk or telephone on 01392 877267. You also have the right to ask for a copy of the information InstaCare Systems hold about you and for us to delete this information.

SECURITY PRECAUTIONS IN PLACE TO PROTECT THE LOSS, MISUSE OR ALTERATION OF YOUR INFORMATION

When you give us personal information, we take steps to ensure that it’s treated securely. When you are on a secure page, a lock icon will appear in your web browser, meaning the connection between you and the server is secure.

Non-sensitive details (sent via email forms) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit via InstaCare Systems’s website. We cannot be responsible for the privacy policies and practices of other sites even if you access their website using links from our website.

In addition, if you linked to the InstaCare Systems’s website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

USE OF COOKIES

Like many other websites, the InstaCare Systems’s website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service

Most web browsers allow some control of most cookies through the browser settings. You may chose to disable cookies. However, please note that if you choose to disable cookies, then parts of this website may not function correctly and it will affect your affective use of our website.

By using and browsing the InstaCare Systems website, you consent to cookies being used in accordance with this policy. If you do not consent, you must turn off cookies or refrain from using the InstaCare Systems website, all performance cookies will not be activated.

What cookies does Instacare systems use?

Broadly, there are 2 types of cookie we use:

  • Strictly necessary cookies.These are cookies that are essential to make a website work and enable features that users have specifically asked for. These types of cookies are commonly used with shopping baskets or e-billing. Without the use of cookies, these features of the website could not operate.
  • Performance cookies.These cookies collect anonymous information about users for the purpose of assessing the performance of a website. Common uses include well-known web analytics tools such as ‘Google Analytics’.

REVIEW OF THIS POLICY

We keep this Policy under regular review. This Policy was last updated in August 2018.

© 2018 Instacare Systems Ltd All rights reserved.